Terms of service

1. Platform Role

Auron is a managed marketplace connecting customers to vetted, independent Service Providers and Technicians. Auron facilitates booking, payment, and quality assurance; it does not itself perform vehicle repairs.

2. Booking & Quotes

Prices are determined per service, vehicle brand, and model, following submission of vehicle and issue details.

Quotes are valid for 7 days from issue date, quotes not accepted within this window must be re-requested. Once accepted and paid, the quoted price is fixed for that job.

Upon confirmation, customer shall pay a upfront amount equal to 30% of the quoted service cost or 

4,500 Naira, whichever is greater, to lock in the quote for its 7-day validity period.

Quotes are itemized by Service, Parts and where applicable, Logistics. A logistic fee applies only when no Technician is available within the Customer's cluster and the customer elects t proceed with a Technician outside the cluster, this fee is variable based on distance/dispatch requirements and is not Subject to Auron's service commission.

3. Cancellations & No-Shows

• Customer cancellation before Technician dispatch: full refund less any transaction fee, i.e should the customer cancel before Technician has been assigned to the job, the upfront amount shall be refunded less any transaction fee.

• Customer cancellation after Technician dispatch: Upfront payment is forfeited, where upfront is 30% of quoted service cost or 4,500 Naira flat, whichever is greater. Should Customer cancel after a Technician has been assigned, the upfront amount shall be forfeited to cover committed Technician time and scheduling.

• Technician no-show: full refund or free rebooking, whichever is the customer's choice.

4. Vehicle Ownership & Authority

By booking, the customer confirms they own the vehicle or are authorized by the owner to request service on it. Auron is not liable for disputes arising from unauthorized bookings.

5. Vehicle Condition Acknowledgment

Upon arrival, the assigned Technician records the vehicle's condition (photo/video) before work begins. This record is retained by Auron and serves as the reference point for any post-service damage claims. No action is required from the customer.

6. Photo/Video Submission Consent

Images or videos submitted for issue diagnosis may be shared with the assigned Technician and Service Provider solely for service purposes.

7. Platform Exclusivity (Non-Circumvention)

Customers introduced to a Technician or Service Provider through Auron agree to book all related future services through the Auron platform. Direct engagement outside the platform to avoid fees is a breach of these Terms.

8. Liability

Auron bears liability for defective parts within the applicable warranty window, per the Parts Procurement Policy.

Vehicle damage caused during service is the direct liability of the Technician who performed the work. Auron facilitates resolution between customer and Technician but is not itself liable for such damage. Auron is not liable for consequential loss (e.g., loss of use, third-party costs)

beyond direct repair cost.

9. Parts Procurement

Parts sourcing, pricing, customer-supplied parts, and defect warranty are governed by Auron's Parts Procurement Policy, accepted separately at booking.

10. Payment

All payments are processed through Auron's designated payment channel. Prices reflect service, parts and logisitic cost (where applicable), though these are itemized and billed separately.

11. Disputes

Any disagreements arising from service are handled through Auron's dispute resolution process, which begins with direct mediation between the customer, Technician, and Auron.